FAQ

Welcome to Saunders HOA Management, LLC   336-937-6275   info@SRealtyNow.com

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How does one become an approved vendor for your HOA Management company?

To become an approved vendor, general liability and workers' compensation insurance are required. All vendors, including single-owner or single-member companies, must have workers' compensation insurance. If these requirements are met, complete the form at the bottom of this page, providing details about your company, services, work references, and any additional information needed. A representative will contact you to discuss potential work opportunities.

What documentation is required to work with your communities?

General liability and workers' compensation insurance are mandatory. References from current clients who can attest to your work are also requested.

How should a bid for a project or service be submitted?

All work orders are submitted electronically via email. Upon receiving a proposal or bid request, visit the property, prepare your request, and submit it through email or the online work order portal. Vendors must use email for work orders and include pictures of completed work with the invoice to keep the board informed.

What is the process for invoicing and receiving payments?

Invoices must be submitted via email. Once received, they will be processed for payment. Payments are made weekly through an online bill pay service. Invoices received by Wednesday will result in checks being issued by Friday. Checks are typically mailed out from the bank the following Monday or Tuesday, with a usual turnaround time of approximately 14 days.

Who should be contacted with questions about a project?

Contact the individual who sent the work order or proposal for any project-related questions.

Are there specific guidelines or regulations to follow while working in the community?

Professionalism and politeness towards homeowners are mandatory at all times. Vendors must appear professional and submit invoices with pictures of completed work to receive payment.

How are vendors evaluated and selected for ongoing contracts?

Homeowners' feedback on completed work is used for evaluation. Vendors who are professional, polite, and timely will be considered preferred vendors and may receive more work.

What is the expected response time for emergency or urgent services?

Certified emergencies after hours (after 5 p.m., Monday through Friday, and on weekends) should be attended promptly. Vendors specializing in emergency services such as flood, fire, and electrical issues will be noted and contacted after hours when necessary.

Is approval required before starting work in a community?

Full approval from the property management company is required before commencing any work.

Are there specific requirements for waste disposal or cleanup after completing a job?

The area must be left clean after completing the work. No trash or other items should remain on the property.

Can references or testimonials from previous work be provided?

References or recommendations are highly recommended. Contact information can be provided in the form listed below.

Are there opportunities for long-term contracts or preferred vendor status?

Yes, long-term contracts and preferred vendor status are available. Vendors who perform quality work at reasonable rates and maintain professionalism will be considered preferred vendors.

What are the expectations for communication and progress updates during a project?

Frequent communication is essential. If delays occur or issues arise outside of the original scope of work, updates should be provided promptly.

How can compliance with community architectural guidelines be ensured when performing work?

Communication is crucial. If there are any concerns about compliance with architectural guidelines, stop work immediately and contact us for approval from the architectural committee to ensure adherence to community standards.

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Mail Address: 2806 Reynolda Rd. MB# 223 Winston-Salem, NC 27106