FAQ

We strive to make the transition as seamless as possible for both the HOA board and the community. Typically, we request a 60-day transition period. During this time, we update your information at the Secretary of State's office, listing us as the registered agent. This enables us to open bank accounts in your name, including operating and reserve accounts if needed. We collaborate with your current management company or the board to gather all homeowners' names and contact information, ensuring they are informed about the transition through multiple emails and letters. Meanwhile, we build out your community's website and review governing documents to fully understand your community's needs. Our top priority is to ease this process for both the board and homeowners.

Yes, we can pay vendor invoices directly from your operating account. All invoices will be sent to us, and we provide a complete monthly accounting report detailing every penny spent from the association's funds.

Typically, board packets are sent out during the first full week of each month. We can customize these packets based on your needs, but most communities receive a 12-month income statement, balance sheet, cash flow statement, copies of paid invoices, work orders, violations, and delinquent homeowner reports. This keeps the board fully informed about all community activities.

Yes, depending on your chosen package, we can assist with communication and setup for your annual meeting, whether it's online or in person.

Yes, we can provide insights and opinions on your current budget or budgeting process. With experience working with numerous communities annually, we're adept at preparing budgets and are happy to assist based on your selected package.

Absolutely. While our packages are designed to be affordable for associations of any size, we can address specific issues like parking or marketing communications at our hourly rate.

Yes, it seems every neighborhood has at least one challenging homeowner. We're happy to assist with communication to resolve any arising issues.

Absolutely. When onboarding a new property, we aim to learn as much about your community as possible. Sometimes this involves sending your bylaws to one of our attorneys to create an HOA cheat sheet. This cheat sheet provides easy-to-read duties, roles, and bylaw notices that help establish a foundation for better management and governance.

Yes, we've observed significant increases in insurance premiums across communities. We're happy to help by obtaining quotes to find better options for your insurance needs.

We focus on helping HOA communities become more proactive rather than reactive. Many communities struggle with future budgeting and governance due to being preoccupied with current issues. Through technology use, effective communication, and efficient property management, we alleviate much of this burden from boards so they can focus on proactively running their communities.

Access to the homeowner's portal is provided via a direct link sent by email during community setup. Alternatively, visit our website at SaundersHOA.com, navigate to the "Communities" tab, select your community, and use the provided link to access your portal.

HOA dues can be paid online through the homeowner portal or mailed to Saunders HOA Management at 2806 Renolda Road, Mailbox Number 223, Winston-Salem, North Carolina, 27106. Ensure payments are made out to your HOA with your property address in the memo line.

The software that we use does charge a fee to pay your dues online. The current fees are $10 to pay with a debit card, 3.99% to pay with a credit card, or $2.00 to pay by eCheck. You can also mail your payment to our mailing address of 2806 Reynolda Rd MB# 223 Winston-Salem, NC 27106.

Most banks and credit unions offer free online bill pay through their websites. We suggest setting up your HOA as a recurring payment, and having them mail a check each month. This method avoids fees and ensures that your payment is processed automatically. Please use your address as your account number with us and our mailing address as the check destination. Make sure to allow enough time for the check to arrive so that you avoid any late fees.

Maintenance issues can be reported through the homeowner portal via the direct link or website. Email requests are accepted at info@srealtynow.com, though portal submissions are preferred for tracking purposes.

Violations of HOA rules will result in notifications via email and letter. Persistent issues will lead to a final notice and potential board review for further action, including fine hearings with the HOA attorney.

Governing documents can be accessed at any time by visiting SaundersHOA.com, selecting your community under the "Communities" tab, and following the link to governing documents.

Account or billing inquiries can be reviewed through the homeowner portal. For further questions, email info@srealtynow.com or call 336-937-6275. Messages left will be returned promptly.

Homeowners will be notified of upcoming events via email and mail. Participation is highly encouraged.

Submit architectural change requests through the homeowner portal by selecting "Architectural Request" and following the provided steps for submission.

For emergencies such as floods, fires, or gas leaks outside business hours (Monday-Friday, 9 a.m. to 5 p.m.), contact 911 first. For other issues, email or call our office at 336-937-6275. Board members may also assist in reaching us directly.

To request a meeting with the HOA board, send an email to us. Most meetings are conducted online via software similar to Zoom. Coordination assistance will be provided.

Vehicles must be in good condition with current tags or license plates. Unauthorized vehicle storage or storage units are prohibited and subject to fines.

Homeowner involvement is encouraged. To serve on a board or committee, email us and we will forward your information to the board.

Attempt to resolve issues directly with neighbors first. If unresolved, contact us with details of violations for verification against community rules. Persistent violations may result in fines after due process. Normally, HOAs do not get involved with neighbor disputes.

Update your contact information through SaundersHOA.com by selecting "Update My Information" on your community page or by emailing us with new details. You can email us at info@srealtynow.com.

Budget and year-to-date income statements are available upon request during business hours or via email. Individual bills and maintenance contracts are not provided, but full transparency on financial reports is ensured.

Pet policies vary by community, but all require proper disposal of pet waste to maintain cleanliness for all homeowners.